Privacy Policy

This Privacy Policy describes how yambacampers (yambacampers Limited) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and your rights regarding your personal data.

Who We Are

We operate a website dedicated to medieval heritage strolls and guided walks through Vilnius Old Town, providing curated experiences and routes for seniors and heritage enthusiasts. We are the data controller responsible for processing your personal information in accordance with applicable data protection laws. Our services include booking management, customer communication, and content delivery to enhance your experience exploring historic cobblestone streets and cathedral square routes.

Information We Collect

We collect various types of information to provide and improve our services:

Contact information: name, email address, phone number, and physical address when you register or make a booking
Booking details: tour preferences, dates, group size, and accessibility requirements
Communication data: messages, feedback, and inquiries you send through our contact forms
Technical information: IP address, browser type, device information, and usage patterns
Cookie data: information collected through cookies and similar tracking technologies
Analytics data: how you interact with our website, pages visited, and time spent on content

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit permission for marketing communications or non-essential cookies
Contractual necessity: To fulfill booking agreements and deliver our tour services
Legitimate interests: To improve our services, prevent fraud, and enhance security
Legal obligation: When required by law to retain records or respond to authorities

We ensure that our processing activities are transparent and that your rights are protected under applicable data protection regulations.

How We Use Your Information

We use your personal data for the following purposes:

Processing and managing your tour bookings and reservations
Sending confirmation emails, updates, and tour information
Providing customer support and responding to your inquiries
Personalizing your experience and tailoring content to your interests
Analyzing website usage to improve functionality and user experience
Sending marketing communications (only with your consent)
Ensuring security and preventing fraudulent activities
Complying with legal obligations and resolving disputes

Data Retention

We retain your personal data for specific periods based on the type of information and its purpose:

Booking and transaction data: up to 36 months after tour completion for historical records and dispute resolution
Contact form messages and customer inquiries: up to 24 months after last interaction
Email communications: up to 24 months unless required for legal purposes
Analytics and usage data: up to 14 months for performance analysis
Server logs and technical data: up to 12 months for security purposes
Marketing preference data: until you withdraw consent or unsubscribe

After these periods, we securely delete or anonymize your information. If required by law, we may retain data for longer periods.

Your Rights

You have the following rights regarding your personal data:

Right to access: Request a copy of the personal information we hold about you
Right to rectification: Correct inaccurate or incomplete information
Right to erasure: Request deletion of your data under certain circumstances
Right to restrict processing: Limit how we use your information
Right to data portability: Receive your data in a structured format
Right to object: Opt-out of marketing communications and certain processing activities
Right to lodge a complaint: File a complaint with the data protection authority

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather usage statistics. Cookies are small files stored on your device that help us remember your preferences and improve our services. We use essential cookies for website functionality, analytical cookies to understand user behavior, and marketing cookies to deliver relevant content (only with your consent).

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of data transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal data to third parties. We may share information with trusted partners only when necessary to provide our services, such as payment processors for booking transactions. These partners are required to maintain confidentiality and use your data only for specified purposes. We ensure all third parties comply with applicable data protection laws.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the State Data Protection Inspectorate (VDPI), which is the independent data protection authority in Lithuania. You can contact them to report concerns about our data processing practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services following any changes constitutes your acceptance of the revised policy.